Members Choice Credit Union Members,

In general, change is a good thing. Without it, I’d still have my ‘70s-style clothing and a rotary phone like I did back when I first joined this credit union almost 40 years ago. Back then, I was a young professional with life-changing milestones ahead of me, including getting married, becoming a parent, getting my first auto loan and mortgage, and securing a strong financial footing overall. My story is like many of our members when they start their life’s journey, with an unwritten future but lots of optimism for what could be. I just needed some help building and managing my finances so I could reach my goals, and I trusted my credit union to provide that help.

Remembering how important the credit union was, and still is, drives how I help others today. I’m grateful that I have the opportunity to pay it forward in my role here. Every day, we help our members alleviate financial stresses while building stability and wealth, so they can live their lives to the fullest. And change is a part of that, too. We’re always looking at what’s new and what we can do better to make your financial life easier, safer and more successful.

Changes for the better in 2018

This report will go into greater detail on the positive changes and other happenings at Members Choice Credit Union, but I wanted to touch on just a few highlights here:

• Improvements to online and mobile banking – now offering the same digital experience across all devices and more user-friendly features for your ultimate convenience.
• Formation of Business Services Group – servicing our 1900+ business accounts by offering not only cash management services, but also business loans, to help business owners grow.
• Upgraded credit card offerings – a more robust rewards program, in addition to attractive rates, to fit any lifestyle.

Some things don’t change…

Continuing to be an active community partner every year is something our entire credit union wholeheartedly supports, from the executive leadership team to every person on our staff. I want to thank our team for putting well over 1,000 volunteer hours into supporting local causes and nonprofits throughout Katy and West Houston, who directly serve our area’s needs. We were especially honored to be the presenting sponsor for Giving Tuesday Katy with the participating nonprofits raising over $100,000 collectively.

In looking back over the years since I first joined Members Choice, a lot has changed in our credit union, our community and our world, and there will surely be more changes to come for all of us. But like our community efforts, our commitment to you and to serving your best interests will always be something you can count on. You’re the reason we’re here! As member-owners of our credit union, you are our partners, and for us, that’s family. We promise to have your back and stay true to the core values that put you first.

Thank you for your support and trust in Members Choice Credit Union.

Sincerely,
Randy Theilig
President & CEO